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FREQUENTLY ASKED QUESTIONS

You Asked, I Answered

DO YOU HAVE A STORE?

Yes! I am extremely excited to be selling a selection of my work at Glowing Ginger Sign Co. located at 482 Ontario Street in Newmarket, Ontario. At the moment there are no set hours for the shop but The Glowing Ginger, Kimberly, is there most days between 11am-4pm. You can contact Kimberly at (905) 717-0003 or info@glowingginger.com to see if she's available at the shop. 


I am also still selling products directly from my home workshop in Bradford. 

The location of each item can be found in the description on my "Currently Available" page.

WHAT TYPE OF PAYMENT DO YOU ACCEPT?

I am happy to accept Cash, e-transfers or Credit Cards through Square.

DO YOU PUT ITEMS ON HOLD FOR CUSTOMERS?

No. Full payment must be made to claim an item.

I LIKE AN ITEM BUT I NEED IT IN A DIFFERENT COLOUR. CAN YOU REPAINT IT?

No. I will not repaint a completed item.

CAN I DROP OFF FURNITURE THAT I WANT TO GET RID OF?

If you would like to donate a piece of furniture to my business, please message me with some photos and measurements. I am not able to come to your home to view pieces and I will NOT purchase furniture through this venue. All donated pieces must be dropped off at my home workshop at an agreed upon time. 

DO YOU DELIVER?

Unfortunately at this time I do not have the means to offer delivery of most pieces. Please come prepared to take your piece home in your own vehicle OR arrange transportation with a rental/moving company to do so.

WHAT IS THE BEST WAY TO TRANSPORT MY NEW PEICE HOME?

Make sure you come to the store with a cleaned out, enclosed SUV, truck, or van for larger pieces such as dressers or hutches. Bring enough blankets or towels to wrap around or cushion your item from friction of knocking. 

If you will be transporting your piece in an open truck bed or open trailer, please bring a large tarp and rope or tie down straps to protect your piece from weather.

It is the sole responsibility of the buyer to protect their finished items from damage.